If you're looking to exchange or return a faulty or device broken due to manufacturer error we are here to help! We offer a full a full refund or exchange, whichever you prefer, within 30 days of purchase. Refunds will be processed using the same method of payment as your original purchase.

If you do not want to use the postal service to return or exchange, you are more than welcome to come visit us at 1021A McGill Road, and we will be more than happy to help you in-store. 

EXCEPTIONS TO OUR RETURN & EXCHANGE POLICY

Must have receipt or proof of purchase 

Returned Device(s) must be in original packaging and have all additional accessories/assembly parts included. 

We cannot return tanks, coils, drip tips, E-liquid, pre-filled pods, accessories or replacement parts. 

We do not do any returns for leaking, spitting, water-damage, E-liquid Damage, or devices malfunctioning because of user error. 

SHIPPING

If you choose to mail your returned products to us, please mail your purchased products to: 

Juicy Vape Shop

1021A McGill Road

Kamloops, BC, Canada

V2C6H4

You are responsible for paying all shipping costs for returning your purchased product to us, all shipping costs are non-refundable. For any exchanged product, you will be required to pay all shipping costs for us to ship the replacement product to you.

We cannot offer any guarantee or assurance whatsoever that any returned products shipped to us using third party shipping services will, in fact, be received by us.  All shipping of returns and exchanges, are at your own risk and expense. Depending on where you live, the time it may take for an exchanged product to reach you may vary, so we suggest using a tracking service to ensure no errors arise while shipping your product. 

Please contact us at [email protected] for Return and Exchange solutions, or for any questions you may have. 

Thank-you for choosing to shop local, at Juicy Vape Shop!

- The JVS Team